PURCHASING & SHIPPING
I want you to be happy with your new art. If you have any questions please contact me in advance at email@example.com
Every care has been taken to show the artwork as accurately as possible with regard to size and colour. The image you see online may show a difference due to slight variation between browsers, devices and screen settings. Any variation between the image represented and the actual artwork is not deemed a fault and slight inconsistencies will not be a valid reason for return.
How is my payment handled?
Payments are taken through PayPal or Stripe in British Pounds Sterling. You do not need to have a PayPal account to purchase; you can use the PayPal service to pay with your regular debit or credit card. We do not store any of your debit/credit card details.
Purchasing with a deposit?
If you would like to purchase an original painting over £500 you are welcome to purchase in stages. A 50% non-refundable deposit is payable to hold your painting. The balance can be paid the following month or in 2 monthly payments of 25% each. Please contact me if you are interested in arranging this.
This is not a credit scheme, but an arrangement on trust, at no extra cost to you. Usual shipping costs and return policy will apply.
You may also use Paypal credit to set up a payment plan.
I have placed my order, how soon will I receive my painting?
Original paintings will be packed and shipped within 5 working days. Within the UK pieces are sent by Royal Mail, Parcel Force or courier depending on size and weight. Most UK deliveries arrive within 2 days from time of shipping. Please allow 7 working days in total.
Is shipping included?
Yes, most artwork has an estimated shipping cost included at checkout based on the size of the work and your location.
Note: At the current time shipping costs are varying significantly due to Covid-19 restrictions, especially on air freight. If the actual cost of shipping is significantly more than quoted I reserve the right to discuss this with you and to refuse the sale.
Can you ship internationally?
Yes, I can ship to most countries, although it will take longer to arrive depending on your location. If your location is restricted once you get to the checkout you need a bespoke courier service. Message me with your details and the piece you would like and I can give you shipping options.
Overseas shipments (outside the UK) may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are at the customer’s expense. We have no control over these charges and accept no responsibility for additional charges.
Shipping costs contribute towards packing supplies, labour and transit fees.
Policy re: EU
Currently (April 2021) it’s not clear what extra charges will be made for EU customers therefore, I have removed EU countries from the checkout options.
BUT – if there is something you have seen and love and are OK with the possible fees charged at customs do please email me. We just don’t want surprises!
What if my painting arrives and I don’t like it?
I want you to be fully happy with your new artwork so I offer a return agreement.
If a painting is not as you expect, you have 14 days to contact me by email and request a refund. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service it was sent to you. Once the piece has been safely returned I will refund your payment within 14 days.
What if my painting arrives damaged?
All work is carefully packed and wrapped. If you receive a work that has been damaged in transit, please contact me within 7 days and if possible keep a photograph.
What about Overseas Returns?
At this time I am unable to offer a refund or return on any product(s) sent outside of the UK.